Warranty withdrawal

Withdrawal and Warranty Assistance

Withdrawal

Melopero Srl, complying with the provisions of the Consumer Code, provides for the right to exercise the right of withdrawal on purchases made on its site within 14 (FOURTEEN) days of receipt of the goods by the customer.

To exercise this right the customer is obliged to communicate the intention by e-mail to the address withdrawal@melopero.com. The customer must send the goods to the following address Melopero Srl - Via Alessandro Luzio, 30 - 00179 ROME exclusively by express courier and including proof of purchase. The product will be accepted and refunded only if it is evaluated as new and therefore resalable. Shipping costs are charged to the customer. The return costs are also borne by the customer if the return is not accepted.

Melopero will check the integrity of the goods received and will refund the amount spent by the customer within 14 working days on the same form of payment used during the purchase.

In the event that the goods did not arrive intact Melopero it will give appropriate notice to the customer who will have the right to agree a lower refund (devaluation of the goods for damage), to have the goods returned to them (with an increase in shipping costs; unclaimed products will be considered abandoned after 30 days).

Warranty

All products sold by Melopero Srl are covered by a guarantee.

If a product is found to be defective, it is possible to take advantage of warranty assistance.

The customer must report the problem encountered to the email address supporto@melopero.com . and ship the product (main product and all accessories) to the following address Melopero Srl - Via Alessandro Luzio, 30 - 00179 ROME, including proof of purchase and a description of the problem.

The return costs are borne by the customer if the product does not comply with the manufacturer's warranty conditions (factory defect). Unclaimed products will be considered abandoned after 30 days.

Having ascertained the factory defect, the product will be refunded or replaced and returned.

 

To find out more, see the conditions of sale