Returns

Returns for Withdrawal or Assistance under warranty

Withdrawal

Melopero Srls, complying with the provisions of the Consumer Code, provides the right to exercise the right of withdrawal on purchases made on its site within the term of 14 (FOURTEEN) days from receipt of the goods by the customer.

To exercise this right the customer is obliged to communicate the intention by e-mail to the address Return @melopero.com. After being authorized, the customer must send the goods to the following address Melopero Srls - Via Alessandro Luzio, 30 - 00179 ROME exclusively by express courier and including proof of purchase. The product will be accepted and reimbursed only if it is valued as new and therefore resalable. Shipping costs are charged to the customer. The customer also has to pay the return costs if the return is not accepted.

Melopero will check the integrity of the goods received and refund the amount spent by the customer within 14 working days on the same form of payment used.

In the event that the goods did not arrive intact Melopero it will give appropriate notice to the customer who will have the right to agree a lower refund (devaluation of the goods for damage), to have the goods returned to them (with an increase in shipping costs; unclaimed products will be considered abandoned after 30 days).

Warranty

All products sold by Melopero Srls are covered by warranty.

If a product is deemed defective, it must be notified by e-mail to the address orders@melopero.com and wait for authorization to return. The goods must reach the address Melopero Srls - Via Alessandro Luzio, 30 - 00179 ROME exclusively by express courier, proof of purchase must be present inside the package and, if requested, a description of the defect. The shipping costs, except for some previously agreed cases, are charged to the customer.

Having ascertained the factory defect, the product will be refunded or replaced and returned.

In the event that the product is not considered defective the shipping costs for the return will be charged to the customer, in these cases the unclaimed products will be considered abandoned after 30 days

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