Returns for Withdrawal or Assistance under warranty
Melopero Srls, complying with the provisions of the Consumer Code, provides the right to exercise the right of withdrawal on purchases made on its site within the term of 14 (FOURTEEN) days from receipt of the goods by the customer.
To exercise this right the customer is obliged to communicate the intention by e-mail to the address Return @melopero.com. The customer must send the goods to the following address Melopero Srls - Via Alessandro Luzio, 30 - 00179 ROME exclusively by express courier and including proof of purchase. The product will be accepted and reimbursed only if it is valued as new and therefore resalable. Shipping costs are charged to the customer. The customer also has to pay the return costs if the return is not accepted.
Melopero will check the integrity of the goods received and refund the amount spent by the customer within 14 working days on the same form of payment used during the purchase.
In the event that the goods did not arrive intact Melopero it will give appropriate notice to the customer who will have the right to agree a lower refund (devaluation of the goods for damage), to have the goods returned to them (with an increase in shipping costs; unclaimed products will be considered abandoned after 30 days).
All products sold by Melopero Srls are covered by warranty.
If a product is deemed defective, it must be notified by e-mail to the address firstname.lastname@example.org. The customer must send the goods (main product and all accessories) to the following address Melopero Srls - Via Alessandro Luzio, 30 - 00179 ROME exclusively by express courier, including a proof of purchase and a description of the problem. Shipping costs are charged to the customer. Return costs are also charged to the customer if the product does not comply with the manufacturer's warranty conditions (factory defect). Unclaimed products will be considered abandoned after 30 days.
Having ascertained the factory defect, the product will be refunded or replaced and returned.