Transport and delivery
Products purchased on the Site will be delivered to the address indicated by the Customer. The Customer has in any case the right to request delivery of the products to a natural person of his choice, whose residence or domicile is within the Italian territory.
For every order placed on the Site, Melopero issues a receipt or (upon request) an invoice for the goods shipped, sending it via e-mail or mail to the order holder, in accordance with the DPR 445 / 2000 and the Legislative Decree 52 / 2004. The information provided by the Customer at the time of order is authoritative for the issue.
Delivery costs are at customer's charge and are clearly indicated on the Website and in the order form. Their value depends on the total amount of the single order.
Purchases will be delivered by express courier, with Standard service and without delivery notice, Monday to Friday, excluding holidays and national holidays. Melopero is not responsible for unpredictable delays.
Melopero will update the order status on your site in the My Account area of the customer.
Deliveries are made within 2 working days. Upon delivery, the signature of an adult over the age of 18 will be required. Deliveries to PO Boxes will not be made.
For the delivery of the goods the presence of the Customer or his representative is required to the address of the recipient indicated in the order. Upon delivery of the goods by the Courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the package is intact or unaltered. Any damage to the package and / or the Products or the mismatch in the number of packages must be immediately reported through control reserve written on the proof of delivery of the Courier. Once the Courier document has been signed, the Customer will not be able to make any objection to the external characteristics of the package delivered.
CASES OF NOT PRESENCE AT THE TIME OF PASSAGE OF THE COURIER
If for reasons not dependent on our will you were unavailable at the time of delivery, you can contact the courier's office in your city and arrange for a subsequent delivery or collection at the courier's headquarters, in addition, you can contact the Melopero at the addresses indicated in the contact us section to request the release of the package (for the second delivery).
Melopero it is not economically responsible for parcels left in storage at the courier. The customer who has not been able to agree an agreement for a second delivery, or collection at the headquarters, with the headquarters of his city assumes the burden of completing the shipment itself. If the courier delivers the package to us for non-collection by the customer, Melopero he will contact the customer for a possible return and requesting the reimbursement of any storage costs as well as the shipping costs incurred (return to Melopero) and for those to be supported (return to the customer). If the customer does not intend to pay the expenses incurred by Melopero or if you do not contact us to agree, or following our e-mail with a request for a refund for the costs incurred, you will not reply within a reasonable period of 7 days (seven) Melopero will retain the goods not collected and will reimburse the customer for an amount net of shipping and storage costs incurred for default by the customer himself.
Shipping costs amount to:
€ 6,99 in Italy
Free for orders, in Italy, over € 199,00
€ 9,98 in Europe
€ 19,90 USA