Terms of Sale


1. General provisions

These general conditions of sale (hereinafter, "General Conditions") apply to all product sales (hereinafter, "Products" or "Product") purchased through the website https: // www.melopero.com / (hereinafter, "Site").

The use of the distance selling service described in these General Conditions is aimed to companies and consumers (hereinafter, "Customers" or the "Customer").

The language available to conclude the contract is Italian.

The Customer is required to carefully read the POLICY: that have been made available to you on the Site, in order to allow storage and reproduction by the Customer pursuant toart. 12 of the Legislative Decree 9 April 2003, n. 70.

The contracts concluded with Melopero Srl (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and from Legislative Decree 9 April 2003, n. 70 (hereinafter, the "Ecommerce Decree").

2. Seller identification

The seller is Melopero Srl, Registered Office: Viale Manzoni, 26 - 00185 Rome, VAT number: 13420451000, Tax Code: 13420451000 Share capital € 20.000,00 fully paid-up REA: RM 1446480

3. Product Information

Product information «Melopero»Subject to distance selling through the Site are available, with the relevant product codes, on the Site.
The aforementioned information is provided in accordance with the 52 and 53 articles of the Consumer Code.

4. Price

Product prices are intended including VAT. All prices are in Euro.

5. Order of Products

The essential characteristics and prices of the Products are shown in the offer relating to each Product.

There is no minimum purchase.

To purchase the Products, the Customer must fill in and send to Melopero il order form in electronic format, following the instructions contained on the Site. The Customer must put the Product in the appropriate "cart"And, after having read the General Conditions, with particular reference to the contribution for delivery costs and the methods of exercising the right of withdrawal, and the Privacy Policy, you must select the desired payment method and choose the option"send order".

Before submitting your purchase order, the Customer will have the opportunity to correct any errors in entering data by following the appropriate modification procedure contained in the Site. In particular, the Customer has the right to change the quantity of the Products he intends to purchase, adding or deleting one or more Products from the "cart".

By sending the order, the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the POLICY:.

The Customer will have the opportunity to view and follow the status of his order through the "Orders" area of ​​his account.

6. Terms of payment

For all information on payment methods, refer to the dedicated section. Click here.

7. Confirmation of receipt of the order

In compliance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of execution of the contract, by email, the confirmation of receipt of the purchase order sent by the Customer.

8. Ineffectiveness of the order

No contract shall be concluded between Melopero and the Customer if Melopero has well-founded reasons to believe that the Customer is not operating on the basis of an effective and genuine interest in purchasing the products ordered, or is exercising the right of withdrawal in an abusive manner.
In such cases, the order sent by the Customer must be considered ineffective. Melopero will send to the Customer, by e-mail, a communication certifying the failure to conclude the Contract, also taking care of the cancellation of any charge and / or expense charged to the Customer.

9. Transport and delivery

For all information on transport and delivery methods, refer to the dedicated section. Click here.


10. Withdrawal

Melopero Srl, complying with the provisions of the Consumer Code, provides for the right to exercise the right of withdrawal on purchases made on its site within 14 (FOURTEEN) days of receipt of the goods by the customer.

To exercise this right the customer is obliged to communicate the intention by e-mail to the address withdrawal@melopero.com. The customer must send the goods to the following address Melopero Srl - Via Alessandro Luzio, 30 - 00179 ROME exclusively by express courier and including proof of purchase. The product will be accepted and refunded only if it is evaluated as new and therefore resalable. Shipping costs are charged to the customer. The return costs are also borne by the customer if the return is not accepted.

Melopero will check the integrity of the goods received and will refund the amount spent by the customer within 14 working days on the same form of payment used during the purchase.

In the event that the goods did not arrive intact Melopero it will give appropriate notice to the customer who will have the right to agree a lower refund (devaluation of the goods for damage), to have the goods returned to them (with an increase in shipping costs; unclaimed products will be considered abandoned after 30 days).

11. warranty

All products marketed by Melopero are covered by the legal guarantee of 24 months for private customers and 12 months for companies and VAT number for lack of conformity, pursuant to art. 129) of Legislative Decree no. 206 / 2005 (Consumer Code).

The lack of conformity exists when the product is not suitable for the use for which it is intended, does not conform to the description or does not possess the qualities and / or performances promised by the seller and typical of the product sold, or to the specific qualities and performances required by the consumer when they have been the subject of a specific agreement between the parties.
The warranty is limited in any case to the simple repair or replacement of the defective components.
All products or parts of them replaced by Melopero will become the exclusive property of the same.
Melopero is not required to pay any compensation against the user or third parties for the consequences deriving from the use of the software or hardware and for direct or indirect damages, accidents to persons. Damage caused to distinct goods of our material, loss of profit, damage caused or that will be caused by the deterioration or loss of data recorded by the user.


In relation to the type of highly technological product covered by the sales contract and the technical skills required by the user for their use, the Melopero reserves the right to ask its customer to send the product, at its own expense, to the service center, if defects covered by warranty are found, they will be reimbursed.


The guarantee expires in the case of:

1. tampering, welding;
2. failures caused by negligence and / or inexperience in installation (assembly / wiring / configuration, incorrect, partial or absent);
3. electrostatic discharges, conducted / induced electrical discharges caused by lightning or other phenomena external to the product, radiated electromagnetic disturbances, intermittent or non-continuous energy supply;
4. defects or damage caused by falling, breaking, infiltration of liquids or normal wear and tear;
5. repairs performed by unauthorized persons;
6. use of materials not official or not present in the catalog Melopero;

To take advantage of the guarantee, the products, considered defective, must be sent to our assistance center in Rome - 00179 - Via Alessandro Luzio, 30. Proof of purchase is always required. For more details you can write to orders@melopero.com.

For all warranty information refer to the dedicated section. Click here.

12. Applicable law and competent court

These General Conditions are governed by Italian law and must be interpreted in compliance with Italian laws.

For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the Rome forum.

13. Contacts

Write to the following email address: sales@melopero.com